All sofas are brand new and factory packed. All sofas are shipped straight from our supplier.
Once you have placed your order, we will contact you to arrange a delivery date with you. The two-man delivery team will also contact you one hour before delivery on the day.
For items in stock, we usually deliver within 5 working days.
Out of stock items or special order items can take up to 21 days. The delivery service provided is a two-man delivery team who will deliver your sofa into a room of your choice, and they will also set this up for you free of charge.
Beds and flat-pack furniture will only be delivered into a ground floor room of your choice and will need to be assembled.
Contact us on 0121 243 1058 for our flat-pack assembly service.
All returns or exchanges must be requested within 14 days of delivery. We will not process any returns or exchanges after 14 days.
Any damages to the product must be reported within 48 hours of delivery or The Bed & Furniture Company will not be held liable.
Please request your return/exchange via email to firstname.lastname@example.org All returns and exchanges must be delivered by yourselves to the warehouse at your own expense, where they will be inspected. Any returned items must be in an unused, brand-new condition and wrapped in sufficient packaging.
If you place an incorrect order and would like to change the item for a different colour or variation, you will also have to follow the above procedure.
If you do not like your new furniture, find it uncomfortable or for any other reason, you can return the item(s) fully wrapped and in an unused condition for a refund. Please note, we do not collect any customer returns/exchanges, this must be arranged by yourself at your own expense.
If the item is sent back damaged or used, we have the right to only refund back the resale value. This can be up to 100% if it is deemed unsalable, so please be careful and cautious when returning.
A refund can only be given when the items have been returned to our warehouse where they will be inspected for any damage or signs of use. Refunds will be processed after the items have been returned to us and may take up to 14 working days.